Terms and Conditions

Pricing

All prices appearing on this website, and all transactions that are processed, are in AUD and inclusive of GST.

Customer Service Policy

RedHouse Media Group Holdings Limited is committed to providing exceptional customer service.  We endeavour to make sure that all the information listed on our website is up to date and the pricing is true and correct. We will ensure that all applications and submissions made by consumers are responded to quickly and efficiently.

Refund Policy

Please choose goods carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product seen on the website.

Privacy Policy

RedHouse Media Group Holdings Limited is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with marketing information and to personalise your experience with us; that's all. RedHouse Media Group Holdings Limited uses cookies to allow you to login to your account, update your information,  maintain a shopping cart and purchase items in your shopping cart, where applicable. Cookies sent to your computer from RedHouse Media Group Holdings Limited only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you, thus providing you with a more friendly, interesting and enjoyable experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from RedHouse Media Group Holdings Limited your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on info@redhousegroup.com.au